Delivery
Delivery cost is included in the price
All delivery timescales are subject to product and delivery slot availability.
All parcels will be delivered by our express secure carrier and signatures will be required when delivered. Any queries please call 01202 828691.
Normal British mainland delivery is the next working day providing your order is placed by 15:00.
Delivery to some postcodes in Scotland may be 48 hours.
We don't deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 8am and 6pm, we are unable to confirm a time.
The delivery date will be agreed and confirmed with you and a signed acknowledgement of receipt will be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier's depot or request another delivery date.
Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbour or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.
The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.
Payments & Refunds
Secure Online Payment
To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using Visa, Visa Electron, Maestro, MasterCard, JCB, Delta, Switch and Solo cards.
Please note we don't accept AMEX / Diners Club.
Your Right to Cancel
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt and then providing you are able to return the goods in the original packaging and in new condition.
Amending Your Order - before dispatch of goods
In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 01202 828691 up until the point of its dispatch to you or a third party.
Returns Policy
- after receipt of goods
Once opened due to hygiene etc we are unable to return a refund on any goods unless the product is faulty. This does not affect your legal rights.
After you have received your goods, you can return any item to us for a refund or an exchange, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and notified us accordingly.
You can either return items by recorded Royal Mail delivery or use a secure courier service. You will be responsible for these charges.